eb999 Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") are entered into between you ("Player", "User", "you") and eb999 ("eb999", "we", "us", "the Platform") and govern your use of the eb999 website located at eb999.io, including all subpages, products, services, features, and content made available through it (collectively, the "Platform").

Your use of the eb999 Platform in any capacity — including browsing, registering, depositing funds, placing bets, playing games, or withdrawing funds — constitutes your unconditional acceptance of these Terms. These Terms apply in addition to any game-specific rules, promotion terms, or product-specific policies published on the Platform, which are incorporated herein by reference.

eb999 reserves the right to modify these Terms at any time. Where changes are material, eb999 will provide reasonable notice through the Platform. Continued use of the Platform after any amendment constitutes acceptance of the revised Terms.

2 Eligibility & Age Requirement

Use of the eb999 Platform is subject to the following eligibility requirements, which must be satisfied at all times during your use of the Platform:

• You must be at least 21 years of age. eb999 operates a strict 21+ policy across all products and services. Players found to be under 21 years of age will have their accounts immediately suspended and any funds held in the account will be subject to forfeiture after investigation.
• You must be acting on your own behalf as a private individual and not as an agent, representative, or trustee of any third party.
• You must not be registered as a self-excluded player on the eb999 Platform or on any other gambling platform from which you are currently excluded.
• You must have the full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.
• You must not be residing in or accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law. You are solely responsible for ensuring that your use of eb999 complies with all laws applicable to you in your jurisdiction.
• You must not be an employee, contractor, consultant, director, or officer of eb999, nor an immediate family member of any such person.

3 Account Registration

To access real-money gaming products on eb999, you are required to register a personal account. The following rules apply to account registration and maintenance:

3.1 Single Account Policy

Each individual player is permitted to hold only one registered account on the eb999 Platform. Operating multiple accounts — whether under the same identity, different identities, or via shared devices — is strictly prohibited and will result in all associated accounts being suspended and balances being voided.

3.2 Accurate Information

You must provide accurate, current, and complete information during registration, including your legal full name, date of birth, Bangladesh mobile number, and any other information required. Providing false or misleading information is a material breach of these Terms and will result in immediate account termination.

3.3 Account Security

You are fully responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your account credentials with any third party. eb999 will never ask you for your password. Any activity conducted through your account will be your responsibility unless you have notified eb999 of unauthorised access at the earliest opportunity.

3.4 Identity Verification (KYC)

eb999 may at any time request documentation to verify your identity, age, address, or payment method. Acceptable identity documents include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. Failure to provide requested documentation within a reasonable timeframe may result in account restrictions or closure.

4 Deposits & Payments

All deposits to your eb999 account are subject to the following terms:

4.1 Accepted Payment Methods

eb999 accepts deposits via the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfers from Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All account balances are maintained in Bangladeshi Taka (BDT) with the ৳ symbol. No currency conversion fees are applied.

4.2 Minimum Deposit

The minimum deposit amount is ৳100 per transaction unless otherwise stated on the deposit page. Maximum deposit limits per transaction and per day are displayed at the time of deposit and may vary by payment method.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your eb999 account balance instantly upon confirmation from the payment provider. Bank transfer deposits may take up to 24 hours to be credited, depending on the processing times of the issuing bank. eb999 is not responsible for delays caused by payment providers or third-party banking institutions.

4.4 Deposit Ownership

All funds deposited into your eb999 account must originate from a payment method registered in your own name. Depositing funds on behalf of another person, or accepting funds deposited by a third party, is strictly prohibited. eb999 reserves the right to request evidence that the payment method used belongs to the registered account holder.

4.5 No Deposit Charges

eb999 does not charge fees on deposits. However, your payment provider or bank may apply their own transaction fees or charges, which are outside eb999's control. Players are advised to check the fee schedule of their chosen payment method before initiating a deposit.

5 Withdrawals

5.1 Withdrawal Eligibility

To request a withdrawal, your account must be fully verified in accordance with Section 3.4 of these Terms. Withdrawals will not be processed from accounts that have not completed identity verification or that have an outstanding balance of unmet bonus wagering requirements.

5.2 Minimum Withdrawal

The minimum withdrawal amount is ৳500 per transaction unless otherwise stated. Maximum withdrawal limits per transaction and per day are published on the withdrawal page and may vary by payment method.

5.3 Processing Times

eb999 processes withdrawal requests within the following indicative timeframes, measured from the point at which the request is approved by eb999's payments team:

• bKash / Nagad / Rocket / Upay: Average processing time under 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
• Visa / Mastercard: 1–3 business days, subject to card issuer processing times.
• Bank Transfer (BDT): 1–2 business days, subject to receiving bank processing times.

These timeframes are indicative only. eb999 is not liable for delays caused by payment providers, banks, or circumstances outside the Platform's reasonable control.

5.4 Withdrawal Method

Withdrawals must be made to the same payment method used for the most recent deposit, subject to method availability. eb999 reserves the right to request additional verification before approving any withdrawal request, including requests for supporting documentation relating to the source of funds.

5.5 Withdrawal Refusal

eb999 reserves the right to decline or delay a withdrawal request where: (a) the account has not been fully verified; (b) there is an ongoing investigation into the account; (c) bonus wagering requirements have not been met; (d) eb999 suspects fraudulent activity or a breach of these Terms; or (e) the withdrawal would result in a negative account balance after pending bonus or promotion conditions are resolved.

6 Bonuses & Promotions

6.1 General Bonus Terms

eb999 offers various bonuses and promotions to registered players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to Bangladesh events such as BPL, Eid, Pohela Boishakh, and ICC tournament calendars. Each bonus is subject to specific terms published on the relevant promotion page, which must be read and understood before opting in.

6.2 Wagering Requirements

All bonuses awarded by eb999 are subject to wagering requirements unless explicitly stated otherwise. Wagering requirements specify the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal of associated winnings can be made. Wagering requirements applicable to each bonus are stated clearly on the relevant promotion page.

6.3 Bonus Eligibility

A player may only claim each specific promotional offer once unless the promotion is explicitly designated as recurring. Bonuses may not be transferred between accounts or combined with other bonuses unless stated. eb999 reserves the right to withdraw any bonus offer at any time, subject to the rights already accrued by players who have opted in prior to withdrawal of the offer.

6.4 Bonus Abuse

Any attempt to exploit, manipulate, or abuse bonus offers — including through collusion, the use of multiple accounts, matched betting strategies using platform funds, or any form of systematic exploitation — constitutes a material breach of these Terms. eb999 reserves the right to void bonus winnings and suspend accounts where abuse is identified.

7 Gaming Rules

7.1 Game Integrity

All games available on the eb999 Platform — including live casino tables from Evolution Gaming, Pragmatic Play Live, and Ezugi, slot titles from Pragmatic Play, NetEnt, Microgaming, and Spribe, cricket betting markets, and the BetterLive Live and 24 Hour Grand Prix products — are operated using certified random number generators and fair play systems maintained by the respective game providers. Game outcomes are determined independently of eb999's operational systems.

7.2 Bet Acceptance

eb999 reserves the right to refuse or cancel any bet or wager at its sole discretion, including where: (a) a technical error has affected the bet offer or odds; (b) the bet is placed after a market closing time; (c) the bet has been placed on the basis of information not publicly available at the time of placement; or (d) the bet amount exceeds applicable limits for the relevant market or game.

7.3 Malfunction Policy

In the event of a technical malfunction, game error, or system failure that affects the integrity of a game round or bet settlement, eb999 reserves the right to void all bets affected by the malfunction and refund the corresponding stake amounts to the affected accounts. No winnings generated from a demonstrably malfunctioning game will be honoured.

7.4 Disconnections

eb999 is not responsible for bets or game rounds lost or corrupted as a result of internet connectivity issues, device failures, or other circumstances outside the Platform's control. Players are advised to maintain a stable internet connection when playing live casino or real-time betting products. Where a disconnection affects an in-progress game round, the platform's last recorded state will be used to determine the outcome.

8 Responsible Gaming

eb999 is committed to promoting responsible gaming and provides a full suite of player protection tools accessible from every verified account dashboard. The following responsible gaming features are available to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Requests to reduce a deposit limit take effect immediately. Requests to increase a deposit limit are subject to a 7-day cooling-off period.
• Session Time Reminders: Players may set notifications to alert them when they have been playing continuously for a defined period.
• Cooling-Off Period: Players may request a temporary account restriction for periods of 24 hours, 7 days, 30 days, or a custom period up to 6 months.
• Self-Exclusion: Players who feel that gambling is causing them harm may request permanent self-exclusion from the eb999 Platform. Self-exclusion requests are processed within 24 hours and result in the permanent closure of the account.

If you are concerned that your gambling habits may be causing problems — for yourself or for people close to you — we strongly encourage you to contact the eb999 support team at [email protected] to discuss the responsible gaming tools available to you. All responsible gaming interactions are treated with strict confidentiality.

9 Account Suspension & Termination

eb999 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, inaccurate, or misleading information during registration or at any subsequent point.
• Failure to complete identity or age verification within a reasonable timeframe when requested.
• Evidence or reasonable suspicion of fraudulent activity, money laundering, or misuse of the Platform.
• Attempted use of software, bots, scripts, or other automated tools to gain an unfair advantage.
• Collusion with other players or Platform staff to manipulate game outcomes or betting markets.
• Charge-back requests initiated by the player against eb999 through a payment provider without first seeking resolution through eb999's support channels.
• Account inactivity exceeding 12 consecutive months, in which case eb999 will provide 30 days' written notice before applying any dormancy policy.

Where an account is terminated for breach of these Terms, any balance held in the account — including deposits, bonus funds, and pending winnings — may be withheld pending investigation. Where a breach is confirmed, withheld funds may be forfeited.

10 Intellectual Property

All content on the eb999 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of eb999 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the eb999 Platform without express written permission from eb999. Game content provided by third-party providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe remains the intellectual property of those respective providers and is subject to their own licensing terms.

11 Limitation of Liability

To the fullest extent permitted by applicable law, eb999 excludes all liability for any loss or damage of any kind arising from your use of the Platform, including but not limited to:

• Financial losses resulting from gaming outcomes, including losses on bets, casino games, or slots.
• Loss of data or account information resulting from technical failures, cyberattacks, or events outside eb999's reasonable control.
• Indirect, consequential, special, or incidental damages arising from use of or inability to use the Platform.
• Interruptions to Platform availability caused by scheduled maintenance, unscheduled outages, or third-party service failures.
• Actions taken by payment providers, banks, or mobile money operators that delay or prevent deposit or withdrawal transactions.

Nothing in these Terms shall limit or exclude eb999's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12 Privacy & Data Protection

eb999's collection, storage, and use of your personal data is governed by the eb999 Privacy Policy, available at eb999.io/privacy-policy. By using the Platform, you consent to the data practices described in the Privacy Policy. Key points include:

• eb999 collects personal data including name, date of birth, Bangladesh mobile number, email address, and payment method details for the purposes of account management, identity verification, fraud prevention, and regulatory compliance.
• eb999 uses 256-bit SSL encryption on all data transmissions to and from the Platform.
• Personal data is not sold, rented, or disclosed to third parties except where required for payment processing, identity verification services, or as required by applicable law.
• Players have the right to request access to, correction of, or deletion of their personal data by contacting [email protected].

13 Amendments to These Terms

eb999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material — meaning they significantly affect player rights or obligations — eb999 will provide reasonable advance notice through the Platform, which may include a notice on the homepage, a message in the player account dashboard, or an email to the registered address.

The version of the Terms in force at the time of any transaction, bet, or game round will govern that activity. The current version of the Terms is always available at eb999.io/terms-conditions and is identified by the version number and effective date at the top of this document. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

14 Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which eb999 operates. The Platform operates offshore and is intended for entertainment purposes. Players are solely responsible for ensuring that their use of eb999 complies with all laws applicable to them in their local jurisdiction, including Bangladesh.

In the event of a dispute between you and eb999, the following resolution procedure applies:

1. First Contact: Submit your dispute in writing to the eb999 support team at [email protected], providing full details of the issue and any supporting evidence. eb999 will acknowledge your complaint within 24 hours and aim to provide a substantive response within 5 business days.
2. Escalation: If you are not satisfied with the initial response, you may request escalation to a senior member of the eb999 compliance team. All escalated disputes will be reviewed independently of the original responding agent.
3. Final Decision: eb999's decision on escalated disputes is final and binding in respect of matters within the Platform's operational scope. eb999 does not waive any legal rights by participating in this dispute resolution procedure.

15 Contact Information

For questions, complaints, or correspondence relating to these Terms & Conditions, please contact the eb999 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Under 2 hours during Bangladesh Standard Time (BST, UTC+6) peak hours
• Language: English

When contacting eb999 regarding a dispute or account matter, please include your registered account username and a description of the issue in your initial message. Do not include your password in any correspondence — eb999 staff will never request your password.