Play Smart.
Responsible Gaming at eb999
eb999 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives you the tools, information, and support you need to stay in control at all times.
Our Commitment
Gambling Should Be Fun — Not a Problem
At eb999, we take responsible gaming seriously. Every player who registers on the eb999 platform in Bangladesh deserves a gaming experience that is transparent, fair, and firmly within their personal control. Whether you enjoy cricket betting, live casino games, or slot titles, eb999 provides a structured set of safeguards designed to keep the experience positive and sustainable over the long term.
Gambling is, by its nature, a form of paid entertainment involving financial risk. The vast majority of eb999 players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi enjoy gaming recreationally — setting a budget, playing within it, and treating wins and losses as part of the entertainment experience. However, eb999 also recognises that for a small number of individuals, gambling can develop into a pattern of behaviour that causes distress, financial difficulty, or harm to personal relationships.
This page explains the responsible gaming tools available to all eb999 players, the warning signs of problem gambling, how to access help, and the platform's strict 21+ age policy. All of these features are provided free of charge and are accessible at any time through your eb999 account settings or by contacting our support team.
Gambling is not a guaranteed way to make money. The house always maintains a statistical advantage over the long term. Never gamble with money you cannot afford to lose, never use gambling to cover existing debts, and never chase losses in an attempt to recover previous bets. If gambling is affecting your financial wellbeing, contact eb999 support immediately at [email protected] to access our self-exclusion and limit-setting tools.
eb999 works in partnership with each registered player to monitor gameplay patterns and identify potential signs of problematic behaviour. Where our systems flag unusual activity — such as significantly increased bet sizes, extended uninterrupted play sessions, or repeated attempts to reverse pending withdrawals — our support team may proactively reach out to offer guidance and discuss available protective tools. This is not a punitive measure; it is a genuine commitment to player welfare that eb999 considers a core part of its operational responsibility.
We also encourage all players to treat the eb999 platform as one part of a balanced lifestyle. Set a personal gaming budget before each session, stick to that budget regardless of outcome, and take regular breaks. The eb999 platform includes on-screen session timers and account-level spending summaries to help you track your activity in real time. These tools are there for your benefit — use them.
All responsible gaming tools described on this page — deposit limits, session time limits, cooling-off periods, and self-exclusion — are available directly within your eb999 account dashboard under the "Responsible Gaming" settings tab. Alternatively, you can request any tool or adjustment by emailing [email protected] with the subject line "Responsible Gaming Request". Our team will action your request within 24 hours.
Strict Minimum Age Policy
The eb999 platform is strictly for adults aged 21 years and above. Age verification is mandatory for all registered accounts. Players who cannot verify their age will not be permitted to access real-money gaming features. This policy is non-negotiable and is enforced across all game categories including cricket betting, live casino, and slots.
Session Limits
Set daily time caps on your play sessions to keep gaming in check.
Deposit Limits
Cap your daily, weekly, or monthly deposit amounts in BDT.
Time-Out
Take a short break of 24 hours up to 6 weeks at any time.
Self-Exclusion
Permanently close or suspend your account for 6 months or more.
Player Protection Tools
Your eb999 Responsible Gaming Toolkit
Every tool listed below is available free of charge to all registered eb999 players. They are designed to give you meaningful control over how, when, and how much you play.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, eb999 will block any further deposits until the limit period resets. You can reduce your deposit limit at any time with immediate effect. Increasing a limit requires a 24-hour cooling-off period before it takes effect — this delay is intentional and designed to protect you from impulsive decisions.
Available NowLoss Limits
In addition to deposit caps, eb999 allows you to set a maximum loss limit over a defined period — daily, weekly, or monthly. Once your cumulative losses reach the specified threshold in Bangladeshi Taka, your account will be restricted from further real-money wagering until the limit period expires. Loss limits are a particularly effective tool for players who want to protect a fixed entertainment budget.
Available NowSession Time Limits
Set a maximum duration for each individual play session. When your session time limit is reached, eb999 will display a notification and, if you do not manually extend the session, will automatically log you out of the platform. You can also enable periodic reminders — every 30, 60, or 90 minutes — to prompt you to review your current session length and take a break if needed.
Available NowCooling-Off / Time-Out
A time-out is a short-term break from gambling on the eb999 platform. You can request a cooling-off period of 24 hours, 72 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out, your account remains open but you will be unable to log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally. A time-out takes effect immediately upon request.
Available NowSelf-Exclusion
Self-exclusion is a longer-term voluntary ban from the eb999 platform. You can request self-exclusion for a minimum period of 6 months or for a permanent indefinite period. During self-exclusion, your account is suspended, all promotional communications are blocked, and you will not be permitted to re-register or open a new account. To request self-exclusion, contact [email protected] — your request will be actioned within 24 hours.
Available NowReality Checks & Account History
eb999 provides a full account history dashboard showing your complete deposit, withdrawal, bet, and session history. You can review exactly how much you have deposited, won, and lost over any selected date range. Reality checks are periodic on-screen prompts that display your current session duration and net profit or loss, helping you make informed decisions about whether to continue playing or take a break.
Available NowKnow the Warning Signs
Is Gambling Becoming a Problem?
Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. The signs below are recognised indicators that gambling may be shifting from recreational entertainment to something that requires attention and support. If you recognise three or more of these patterns in your own behaviour, we encourage you to use the eb999 responsible gaming tools described above, or contact our support team to discuss your options.
Seeking help is a sign of strength, not weakness. eb999's support team handles all responsible gaming enquiries with complete confidentiality and without judgement. You can reach us 24 hours a day, 7 days a week at [email protected].
If you are in Bangladesh and feel that gambling is seriously affecting your life or the lives of those around you, please reach out to a qualified counsellor or mental health professional. eb999 strongly encourages players who are struggling to seek independent professional support in addition to using the platform's built-in tools.
- Spending more money on gambling than you originally intended or can comfortably afford
- Chasing losses — placing additional bets to try to win back money you have already lost
- Gambling with money intended for essential expenses such as rent, food, bills, or family needs
- Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
- Lying to family members, friends, or colleagues about how much time or money you spend gambling
- Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties
- Repeatedly trying to cut back or stop gambling but finding yourself unable to follow through
- Borrowing money, taking loans, or selling personal items to fund gambling activity
- Neglecting work, study, family responsibilities, or social relationships because of time spent gambling
- Experiencing a persistent preoccupation with gambling — constantly thinking about past bets or planning future wagers
Self-Assessment
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools available to any player. Answer the following questions candidly. If you answer "Yes" to three or more, we strongly recommend speaking with the eb999 support team about the protective tools available to you.
This self-assessment is for your personal use only. eb999 does not collect or record your responses to these questions. If you answered "Yes" to three or more questions, please contact [email protected] immediately to discuss your account protections. Our team is available 24/7 and all conversations are handled with complete confidentiality.
Get Help
eb999 Support Channels
You are never alone. Whether you want to set a limit, take a break, or simply talk through your concerns, the eb999 responsible gaming support team is available around the clock. Every request is treated with discretion and respect.
Email Support
Send your responsible gaming request or concern to our dedicated support address. All emails are acknowledged within 24 hours.
Live Chat
Use the eb999 platform live chat feature for real-time support. Available 24 hours a day, 7 days a week, including Bangladesh public holidays.
Account Settings
Access deposit limits, session timers, time-out tools, and self-exclusion directly through the Responsible Gaming tab in your eb999 account settings.
Self-Exclusion Request
To request immediate account suspension or permanent self-exclusion, email us with the subject line "Self-Exclusion Request". Actioned within 24 hours.
Play Responsibly — Enjoy More
Ready to Play the Right Way?
Set your limits, know your budget, and enjoy cricket betting, live casino, and slots on eb999 — Bangladesh's trusted online gaming platform. Play at your own pace, within your own comfort zone.
21+ only. Gambling involves risk. Please play responsibly. eb999 is an offshore entertainment platform.